Processing Time
Orders are processed and shipped within 2-3 business days. Orders placed
on weekends or holidays will begin processing the next business day.
Shipping Rates & Carriers
We ship via USPS, UPS, and FedEx. Shipping cost is calculated live at checkout based on your location and the weight/size of your order — you'll see the exact rate before you pay.
Order Tracking
Once your order ships, you'll receive a confirmation email with tracking information so you can follow your package's progress.
Backordered Items
If an item is on backorder, we'll note this on the product page and let you know the expected ship date at checkout or via email. If a backorder timeline changes significantly, we'll reach out with an update. You can cancel a backordered item for a full refund any time before it ships.
Shipping Restrictions
We currently ship to addresses within the United States only, including Alaska, Hawaii, and U.S. territories (additional transit time may apply for these locations). We do not ship internationally at this time.
Damaged or Lost Packages
If your package arrives damaged, please contact us within 48 hours of delivery with photos of the damaged item and packaging, and we'll arrange a replacement or refund. If tracking shows your package as delivered but you haven't received it, contact us within 7 days so we can file a claim with the carrier and get you a resolution.